We define 'instructional information' as a set of information about a specific product or service, in order to facilitate the effective usage and safe handling. Today, the range of instructional information is really diversified, including the following items:
- instructions for end-users, such as manuals
- instructions for service professionals, such as service manuals
- instructions for installation and construction
- plates and labels attached to products
- packages and wrappings
- various promotional materials such as catalogues and brochures
- various product information posted on Web sites
- instructions embedded in products, including user-interface
As you can see from the above listing, instructional information is not limited to procedural and operational information. It includes versatile information to protect users from possible dangers and/or to navigate users to attractive findings.